Terms & Conditions

Who this applies to

These terms apply when you book a venue hire slot or event with Col's Family Cafe ("we", "us", "our") through this website, and pay online via PayFast. By clicking "I Agree" before payment, you agree to these terms.

Booking & payment

• A venue hire slot is only confirmed once payment has been received in full through PayFast. An unpaid booking request does not guarantee the slot.
• Prices shown at the time of booking are the prices charged. We reserve the right to change prices for future, not-yet-booked dates.
• Payments are processed securely by PayFast. We do not see or store your card details.

Cancellations & refunds

• Cancellations made more than 14 days before the booked date: full refund, less any PayFast transaction fees.
• Cancellations made between 7 and 14 days before the booked date: 50% refund.
• Cancellations made less than 7 days before the booked date: no refund.
• To cancel or request a refund, contact us directly using the details on our Contact page — cancellations are not processed automatically through the website.

Rescheduling

We'll do our best to move your booking to another available date or slot at no extra charge if you ask more than 7 days before your original date, subject to availability. Requests within 7 days are treated as a cancellation under the policy above unless we agree otherwise in writing.

On the day

• Your slot covers the time window shown at booking. Please arrange setup and pack-down within that window unless you've paid for additional time.
• You're responsible for any damage caused to the venue, fixtures or equipment during your booking, beyond normal wear and use.
• We reserve the right to end an event early, without refund, if behaviour puts guests, staff or the venue at risk.

If we have to cancel

In the rare case we need to cancel a confirmed, paid booking (for example, an emergency affecting the venue), we'll offer a full refund or a rescheduled date, your choice.

Liability

We take reasonable care to keep our venue safe, but we don't accept liability for loss, damage, illness or injury arising from your event except where caused by our negligence, to the extent permitted by South African law.

Changes to these terms

We may update these terms from time to time; the version shown at the time you book is the one that applies to your booking.

Questions

If anything here is unclear, contact us before you pay — details are on our Contact page.